WONDERFUL GCX-WFM EXAM QUESTIONS: CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION EXHIBIT THE MOST USEFUL TRAINING GUIDE- ACTUALTORRENT

Wonderful GCX-WFM Exam Questions: Cloud CX Workforce Management Certification Exhibit the Most Useful Training Guide- ActualTorrent

Wonderful GCX-WFM Exam Questions: Cloud CX Workforce Management Certification Exhibit the Most Useful Training Guide- ActualTorrent

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Tags: Reliable GCX-WFM Exam Tutorial, GCX-WFM Test Papers, Test GCX-WFM Questions Vce, GCX-WFM Books PDF, Valid GCX-WFM Test Answers

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The modern Genesys world is changing its dynamics at a fast pace. To stay and compete in this challenging market, you have to learn and enhance your in-demand skills. Fortunately, with the Cloud CX Workforce Management Certification (GCX-WFM) certification exam you can do this job nicely and quickly. To do this you just need to enroll in the Genesys GCX-WFM Certification Exam and put all your efforts to pass the Cloud CX Workforce Management Certification (GCX-WFM) certification exam.

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:

  • A. Shift Configuration
  • B. Schedule Settings
  • C. Adherence Tracking
  • D. Activity Codes

Answer: D


NEW QUESTION # 13
Which component in workforce management is used to organize agents and define specific scheduling and adherence rules?
Response:

  • A. Management Unit
  • B. Task Manager
  • C. Queue Group
  • D. Schedule Creator

Answer: A


NEW QUESTION # 14
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

  • A. Schedule Adherence Tracking
  • B. Real-Time Monitoring
  • C. Adherence Matching
  • D. Adherence Sync

Answer: A


NEW QUESTION # 15
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

  • A. Agent skill level
  • B. Required activities
  • C. Agent pay rates
  • D. Start and end times

Answer: B,D


NEW QUESTION # 16
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

  • A. To predict call volume and scheduling needs
  • B. To define agent skill levels
  • C. To manage agent interactions
  • D. To handle quality assurance

Answer: A


NEW QUESTION # 17
......

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